The cost, cancellation and refund, if any, details of our products and services are set out below:
All prices in USD
Product or Service
Single Pay Price (in US dollars)*
Duration
Cancellation
Refund
Scale Your Store
7 weeks
n/a
12 Month Money-Back Guarantee*
Workbooks
on demand
n/a
n/a
Supercharge Mastermind & 8 Figure CEO’s
12 months
n/a
12 Month Money-Back Guarantee*
Paid Exclusive Trainings/Masterclasses
on demand
n/a
14 day Action-Takers Guarantee**
TRA LIVE**
$50 deposit to register/ hold seat.
Deposit refunded after attendance
2 days
30 days via cancellation form in the portal
if cancelled 30 days or more before event, or deposit refunded within 14 days of attending in person
5X Framework
12 months
n/a
12 month Money-Back Guarantee*
* MONEY BACK GUARANTEE – you must complete the entire program and can only request the refund after this time. Refunds are not given because you changed your mind, found the plan unsuitable, did not have access to the required equipment, found the plan confusing, had a technical issue or did not like the program in general. Refunds are given if you complete the full program and do not reach realistic goals. These terms are without exception and a refund request outside of these requirements will not be processed. You will be required to spend time working through the program, completing the Action Plans and implementing, and tracking your results (CEO Dashboard or equivalent).
This refund policy is the standard terms for online, digital products. Unlike physical products, once you have purchased this product you will have instant access to the files and can not return them. If we find that you completed all the assignments, implemented that Action Plans, tracked your progress and completed the required debriefs, but did not increase your revenue by the amount of the program, we will contact you to confirm and any refunds will be issued within 14 days of the end of the program.
Supercharge Mastermind and 5X participants are also required to attend accountability calls and have a participation requirement, as set out in your Program.
** To claim under the Action-Takers Guarantee, you must complete the Action Plans delivered and provide proof of strategy implementation (Debrief). The refund form must be lodged within 14 days of the purchase date.
*** If you fail to show up at an event, you will be charged the full ticket amount.
Accounts in Arrears
If your account falls into arrears, we reserve the right to postpone any coaching calls, consulting sessions, access to products or services or any other support until your account is brought up to date.
A Late Payment Fee may be included on any accounts outstanding for more than 7 days.
A fee of $50 per month of outstanding monies will be charged, along with interest at a rate of 10%pa, calculated daily.
We reserve the right to forward any outstanding accounts to a third party for collection.
In the event that we incur legal fees, costs and disbursements in an effort to collect our invoices, in addition to interest/fees on the unpaid balance, you will be liable to reimburse us for these expenses.
Consulting Terms & Conditions
For a full list of terms and conditions, please consult your Consulting Agreement
No representations or warranties are made with respect to the results to be obtained from participating in any Program.
All sales and Agreements are governed by the laws of New South Wales, Australia.
Program Terms & Conditions (Scale Your Store/Retail Accelerator/5X/Supercharge Mastermind)
As a member of the Program, you understand information, techniques, skills and concepts shared by trainers and speakers and all audio and video recordings, on-line training videos, information, manuals, checklists, documents, websites and other materials (Program Materials) are not to be relied on as any type of professional, financial or other advice.
The Program and the Program Materials may only be used for educational purposes and only for non-commercial use.
During sessions, guests may choose to share with you private information that they do not want repeated outside the Program environment. If informed, please be respectful and refrain from discussing such information outside the environment.
The Program, the Program Materials, and user names and passwords provided to you are confidential and must not be given to or shared with people outside the Program Community. The only exception to this is you may share relevant information with your staff for the purposes of them implementing the ideas shared, into your business.
Payments must be made in full prior to enrolment, or in the case of payment plans, on the specified date of the month. There are no cancellations, hold-periods or refunds during this time. Should your credit card expire, you will be required to supply new details that will take you up to the end of the agreed payment period. We reserve the right to suspend your access to the program until your payments are up to date.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also including legal demand costs.
Overdue accounts will be subject to late payment fees, as detailed in our full terms and conditions.
With regards to all events, unless specified otherwise, flights, accommodation, meals, drinks and all other expenses are the responsibility of the Program member.
Program Intensives/events/retreats are only able to be attended by the designated member/s included within this participation agreement.
We reserve the right to vary this Agreement, revise Program content, cancel or reschedule part of The Program or to make other changes to The Program as reasonably required.
No representations or warranties are made with respect to the results to be obtained from participating in The Program.
This Agreement is governed by the laws of New South Wales, Australia.
By becoming a member of The Program you agree to the above points of the Agreement. Should you have any questions, please contact us via the support form in the portal.
Refunds will be processed within 7 business days to the original method of payment
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